At Green Plant Shop, we believe clear shipping information helps customers make informed decisions. This page explains how orders are processed, shipped, and delivered when purchasing directly from greenplantshop.com.
Order Processing
We process orders as quickly as possible after payment confirmation. Processing times may vary depending on product availability and order volume.
Once your order is prepared for shipment, you will receive a confirmation email with tracking information.
Shipping Methods
Orders ship using established, reputable carriers. Available shipping options and estimated delivery times appear at checkout.
Delivery times shown at checkout are estimates and may vary due to carrier delays, weather, or other factors outside our control.
Shipping Destinations
We ship to eligible locations within the United States where our products may be lawfully sold and delivered.
Customers are responsible for ensuring their order complies with all applicable local, state, and federal regulations before purchasing.
Tracking Information
After your order ships, tracking details will be provided by email. Tracking updates depend on the carrier and may take time to appear after shipment.
If tracking does not update immediately, please allow the carrier time to process the shipment.
Shipping Delays
While we strive to meet stated timelines, delays caused by shipping carriers, holidays, weather, or other external factors are outside our control.
We appreciate your patience in these situations and will assist with reasonable inquiries when needed.
Incorrect or Lost Packages
If you believe your order was delivered incorrectly or lost in transit, please contact us promptly with your order number and details.
We will work with the shipping carrier to investigate and help resolve the issue when possible.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Orders shipped to incorrect addresses due to customer error may not be eligible for replacement or refund.
Please double-check your shipping details before submitting your order.
Questions About Shipping
If you have questions about shipping before or after placing an order, we encourage you to contact us through our Contact page. We’re happy to help clarify expectations.