At Green Plant Shop, we value your satisfaction and trust. We aim to provide high-quality plant-based products while maintaining discretion and professionalism throughout your shopping experience. This Refund and Returns Policy outlines how we handle returns, exchanges, and refunds.
Eligibility for Refunds and Returns
Due to the nature of our products, we carefully screen and handle each item to ensure quality. Therefore:
- Refunds or returns are accepted only for items that arrive damaged, defective, or incorrect.
- All claims must be submitted within 7 days of receiving your order.
- We cannot accept returns or issue refunds for change-of-mind orders or improper usage.
How to Request a Refund or Return
If you experience an issue with your order:
- Contact our support team immediately via email at [your email] or phone at [your phone number].
- Provide your order number, a brief description of the issue, and photos if the product is damaged.
- Our team will review your request and provide instructions for the return, if applicable.
Refund Processing
Once your return is approved:
- Refunds are issued using the original payment method.
- Refunds may take up to 1 – 3 business days to appear in your account, depending on your financial institution.
- Partial refunds may be issued if only part of the order is eligible.
Discreet Returns
We understand the importance of discretion. All return instructions and packaging are handled with confidentiality, ensuring privacy throughout the process. Return labels and communication will avoid explicit product descriptions whenever possible.
Exchanges
Exchanges are considered on a case-by-case basis. Please contact our support team if you wish to request an exchange for a different product or variation.
Non-Returnable Items
Certain products cannot be returned due to safety, hygiene, or legal restrictions, including:
- Opened or used plant-based extracts
- Custom or limited-edition items
- Items that do not meet the eligibility criteria outlined above
Customer Responsibility
- Ensure items are returned in their original condition and packaging, unless otherwise instructed.
- Use secure shipping methods when returning products to avoid loss or damage during transit.
Contact Us
For questions, claims, or further assistance regarding refunds or returns, contact our team:
Email: sales@greenplantshop.com
Phone: +1 (567) 657- 9862